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Click here to download course flyer

Program Dates:
Available until June 30, 2014
Registration Fee:
$100 for the Series or $25 per module
Registration Deadline:
June 16, 2014 

Programs: Click links below to register for individual modules:
588-721-12 - Module 1: Introduction to the 17025 Laboratory Management System Requirements
588-722-12 - Module 2: ISO/IEC 17025: Contracts, Contract Review, and Subcontracting
588-723-12 - Module 3: ISO/IEC 17025: Complaints, Feedback, Root Cause Analysis, and Corrective Action
588-724-12 - Module 4: ISO/IEC 17025: Record Management
588-725-12 - Module 5: ISO/IEC 17025: Internal Audits and Management Review

These five high-quality pre-recorded webinars provide an introductory overview of the requirements for an accredited laboratory’s quality system using a comprehensive review of the management system requirements of ISO/IEC 17025:2005 and its documentation and record keeping requirements. Our instructors explain the management system clauses and provide examples to demonstrate how the standard can be applied. Participants will gain critical insight on the application of the requirements and the accreditation body’s perspective of meeting the requirements leading to accreditation.

The webinars also provide the background information necessary to design and develop quality manuals and related quality documents. They provide helpful tips needed to facilitate internal audits and management review proc-esses. All of the core themes detailed in the management system are covered to help participants establish and maintain a quality management system.

The webinars were developed through collaboration between the Association of Public Health Laboratories (APHL) and The American Association for Laboratory Accreditation (A2LA).


At the conclusion of this program, the participants will be able to:
Module 1: Introduction to the 17025 Laboratory Manage-ment System Requirements Objectives
·         Describe the requirements placed on the organization as a whole and certain management staff for compliance to ISO 17025.
·         Explain the basic requirements for creation and implementation of a Quality Management System.
·         List the basic requirements for quality system document control.
Module 2: ISO/IEC 17025: Contracts, Contract Review, and Subcontracting Objectives
·         Describe the review process for requests, tenders and con-tracts to comply with ISO/IEC 17025 section 4.4.
·         Discuss the process of subcontracting and how it applies to a laboratory who complies with ISO/IEC 17025.
Module 3: ISO/IEC 17025: Complaints, Feedback, Root Cause Analysis, and Corrective Action Objectives
·         Examine how laboratories seek and receive feedback, both positive and negative (complaints) and use this information to improve their quality system.
·         Describe the process of root cause analysis and apply it effectively.
·         Identify and implement corrective actions and monitor their effectiveness.

Module 4: ISO/IEC 17025: Record Management Objectives
·         State recordkeeping requirements.
·         Identify the clauses requiring records.
·         List tips for creating a compliant record management structure.

Module 5: ISO/IEC 17025: Internal Audits and Management Review Objectives
·         Determine the difference between internal audits and management reviews within the context of ISO/IEC 17025.
·       Conduct internal audits and management reviews.
Mike Buzard
Accreditation Services Officer, A2LA
Ashly Bowers
Senior Accreditation Officer, A2LA
Chris Gunning

Senior Accreditation Officer, A2LA
Diana Gavin
Accreditation Officer, A2LA
Roger Brauninger

Biosafety Program Manager, A2LA
Who Should Attend:
This basic-level program is appropriate for Laboratory Technical Managers, Quality Managers, Laboratory Supervisors, Analysts, Technicians and other individuals working in the public health and clinical laboratory sectors who wish to obtain the latest information about ISO/IEC 17025.

Continuing Education Credit:
The Association of Public Health Laboratories (APHL) is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program. Participants will be awarded 4.0 contact hours for successfully completing the ISO/IEC 17025 Quality Management Series .  To receive continuing education credit, you must view all of the modules in the series and complete the online evaluation.  Continuing education credit is not available for individual modules.

Site Registration:

Registration for the ISO/IEC 17025 QUALITY MANAGEMENT SERIES: $100 (or each module at $25 per module). Registration includes all archived modules available until June 30, 2014.
If you have difficulty with the online registration process, please e-mail or call 240.485.2727 between 8:00 a.m. - 4:30 p.m. (ET). After your facility's registration is confirmed, the site facilitator will receive all necessary instructions and paperwork via e-mail.
You may pay online using a credit card. If you would like to pay by check, please request a registration form from the APHL Registrar at 240-485-2727. Send a check made out to "APHL" to APHL Registrar PO Box 79117, Baltimore, MD, 21279-0117. Be sure to attach a registration form and include the number of the course on the check. If no registration form is received your check will be deposited but you may not be registered for the course or get a confirmation notice. We do not accept purchase orders. We are unable to offer refunds for cancellations. Registration deadline for the series is June 16, 2014.

Special Needs and Information:
Individuals seeking special accommodations should submit their request in writing to Please allow sufficient time for APHL / NLTN to make arrangements, which is normally at least three weeks prior to start date of the course. For more information call 800-536-6586/ 800-536-NLTN.
Delivery Format:
The webinars were recorded using Mediasite, and can be viewed with Silverlight, found on most computers. If you need to install this on your computer, please go to and click on the boxed area on the right side of the web page which says: “Silverlight Runtime INSTALL NOW.”   You can test your operating system to ensure your accessibility to the program.  Please CLICK HERE to view the test program.  
Mediasite player requirements include:
For Windows:
· Microsoft® Windows 2008, Windows Vista, Windows XP, Windows 2003
· Internet Explorer 6.0 SP1 or later, Firefox® 2.0 or later, or Google™ Chrome 1.0
· Windows Media® Player 9.0 or later
· Microsoft Silverlight 3.0 or later, if using Mediasite’s new Silverlight Players*
· Broadband Internet connection (256Kbps or more)
For Macs
· Mac OS X 10.4.8 or later
· Safari™ 2.0.4 or later or Firefox 2.0 or later
· Microsoft Silverlight 3.0 or later if using Mediasite’s new Silverlight Players
· or Silverlight 1.0 or later if using Mediasite’s classic Players*
· Broadband Internet connection (256Kbps or more)
For Linux
· SUSE Linux Enterprise Desktop 10, openSUSE 11.0 or later, Ubuntu 8.04,
· or Fedora Core 9
· Firefox 2.0 or 3.0 depending on Linux operating system
· Moonlight™ 1.0
· Microsoft Media Pack for Moonlight
· Broadband Internet connection (256Kbps or more)
*If Mediasite does not detect Silverlight on your computer when viewing a presentation, you will be
automatically prompted to install the plug-in. Silverlight only needs to be installed once and will
then be available for watching any future Mediasite presentations.

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